Pre-Order Policy

Thank you for your interest in our pre-order items! Pre-ordering allows you to reserve exclusive items before they are officially released. Pre-order items may be produced in limited quantities and may not be restocked after the pre-order period closes. Securing your pre-order ensures that you receive the item before it becomes unavailable.

Please read the following terms and conditions carefully before placing your pre-order.

  1. Illustrative Images
    The images displayed for pre-order items are illustrative and subject to change. While we strive to create the highest quality products, the final design, color, or materials of the items may vary slightly from the representations shown. By placing a pre-order, you acknowledge and accept these potential variations.

  2. Shipping Timeline
    We aim to ship all pre-order items within 2-3 months of the pre-order period closing. However, we will make every effort to fulfill orders sooner if possible. Once your pre-order has been fulfilled, you will receive an email notification with tracking information. Please note that shipping timelines provided at checkout indicate the estimated delivery time after the order has shipped, not from the date of purchase.

  3. Refund and Return Policy for Pre-Orders
    Pre-orders are non-refundable once production begins. However, if the item arrives damaged or defective, we will gladly assist with a replacement or refund in line with our standard return policy. Refunds are not provided for delays or changes to the estimated shipping timeline.

  4. Payment Information
    Payment is collected at the time you place your pre-order to secure your reservation. By pre-ordering, you agree to this upfront payment.

  5. Estimated Delivery Timeline Disclaimer
    While we aim to ship pre-orders within 2-3 months, production delays or unforeseen circumstances may impact this timeline. We appreciate your understanding and patience and will keep you informed with updates throughout the process.

  6. Updates on Progress
    Transparency is important to us. We will keep you informed throughout the production and fulfillment process, providing updates on any changes to the timeline or product details. If any unforeseen delays occur, we will communicate them promptly.

  7. Shipping Policy
    After fulfillment, orders will ship within 3-5 business days. Shipping timelines refer to business days and do not include weekends or holidays. Please keep this in mind when selecting your shipping method. At this time, we are unable to issue refunds for shipping delays caused by couriers.

  8. Changes and Cancellations
    Due to the nature of pre-orders, cancellations or modifications may not always be possible once production begins. If you need assistance with your order, please contact us as soon as possible.

  9. Contact Information
    If you have any questions or need to update your order details, please contact us at hello@agapecardgames.com

By placing a pre-order, you confirm that you have read, understood, and agreed to this policy. Thank you for your patience and support as we work to deliver products we are proud to share with you!